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2026 Exam 1Z0-1161-1 Simulations | Updated 100% Free Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Best Study Material

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Topic 2

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

Topic 3

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

Topic 4

OMBPs for CX Sales: This section of the exam measures the skills of OGL Administrators and focuses on the sales process within Oracle Modern Best Practice. It explains the journey from lead generation to a successfully closed opportunity, ensuring a structured and efficient sales workflow. The design aspects and important considerations for implementing CX Sales OMBPs are discussed to help organizations streamline sales operations. Additionally, key performance metrics are described, offering a way to measure and track the success of CX Sales OMBPs.

Topic 5

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q14-Q19):

NEW QUESTION # 14
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To provide real-time analytics for supplier performance.
B. To eliminate the need for supplier collaboration.
C. To automate the creation of supplier contracts.
D. To allow suppliers to manage purchase orders and invoices in real time.

Answer: D

NEW QUESTION # 15
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To eliminate the need for a knowledge base.
B. To provide agents with AI/ML-powered knowledge base search tools.
C. To automate customer inquiries and reduce agent interaction.
D. To focus on agent training without resolving customer issues.

Answer: B

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.

NEW QUESTION # 16
Which feature in Oracle Fusion Cloud CX Marketing helps in predicting customer behavior?

A. Customer segmentation tools.
B. AI/ML-powered predictive analytics.
C. Social media integration.
D. Real-time campaign tracking.

Answer: B

Explanation:
Oracle Fusion Cloud CX Marketing leverages advanced tools to anticipate customer actions, with AI/ML-powered predictive analytics being the feature that helps predict customer behavior.
How It Works: Uses machine learning to analyze historical data (e.g., purchases, interactions) and predict future actions (e.g., likelihood to buy).
Impact: Enables targeted campaigns and personalized offers, improving marketing effectiveness.
Option A (Segmentation): Groups customers but doesn't predict behavior.
Option C (Social Media): Enhances engagement, not prediction.
Option D (Tracking): Monitors performance, not future behavior.
Oracle Fusion Cloud CX Marketing documentation, like "Oracle AI for Fusion Applications," emphasizes predictive analytics for this purpose.

NEW QUESTION # 17
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.
B. Resolve Time, which captures the efficiency of the resolution process.
C. Service Agent Response Time, which measures how quickly the service agent responds.
D. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.

Answer: B

Explanation:
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.

NEW QUESTION # 18
How do AI/ML technologies enhance the Knowledge Gap to Deliver Resolution OMBP in improving service agent productivity?

A. AI/ML focuses on generating automated knowledge base articles, and agents manually search for relevant solutions during customer interactions.
B. AI/ML for Customer Segmentation provides targeted marketing and personalized customer experiences.
C. AI/ML-assisted issue resolution suggests potential solutions to service agents.

Answer: C

Explanation:
The Knowledge Gap to Deliver Resolution OMBP aims to empower agents to resolve issues using knowledge resources. AI/ML enhances this by assisting issue resolution and suggesting potential solutions to service agents.
Suggested Solutions: AI analyzes case details and historical data to recommend relevant resolutions in real-time, reducing agent search time and improving accuracy.
This boosts productivity by streamlining the resolution process and minimizing manual effort.
Option A (Automated Articles): Generating articles is useful, but manual searching negates productivity gains.
Option B (Segmentation): This applies to marketing, not service resolution.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML's role in resolution assistance for agent efficiency.

NEW QUESTION # 19
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